Licenses & Disclosures

State Disclosures

Connecticut

Please note the following disclosures with virtual currency transactions:

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.

• Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration or Securities Investor Protection Corporation protections;
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when the customer initiates the virtual currency transaction;
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency, if the market for that virtual currency disappears;
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time;
• Any bond maintained by the licensee for the benefit of the customers of licensee may not be sufficient to cover all losses incurred by such customers; and
• Virtual currency transactions are irreversible and are used by persons seeking to defraud customers, including, but not limited to, a person impersonating a customer's loved one, threatening jail time, stating that a customer's identity has been stolen, insisting that a customer withdraw money from the customer's bank account and purchase cryptocurrency or alleging a customer's personal computer has been hacked.

Complaints

If you have a complaint, please contact TBMC Payments LLC (NMLS#2841696) via phone at: 833 879-8077 or via email at: support@bettermoney.com. If you still have an unresolved concern, Connecticut consumers with complaints or concerns can contact the department at:

Connecticut Department of Banking
280 Trumbull Street, 16th floor
Hartford, CT 06103

Phone: (860) 240-8170

Email: banking.complaints@ct.gov

How to file a consumer complaint: https://portal.ct.gov/dcp/file-a-complaint

Florida

If you are a Florida customer and have a complaint, please contact TBMC Payments LLC via email at support@bettermoney.com or via phone at: (201) 497-4701. If you still have an unresolved concern, Florida customers with complaints or concerns can contact the department directly via the following methods:

Online: https://flofr.gov/sitePages/FileAComplaint.htm

Mail: Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376

Phone: (850) 487-9687

To file your complaint online, you will need to register electronically through Online Services. A valid email address is required.